Unified Communications Platform - Nextiva
At Nextiva, I lead end‑to‑end user research and strategy for Nextiva’s AI‑driven state‑of‑the‑art Unified Communications as a Service (UCaaS) platform, partnering with UX Designers, Product Managers, and Engineers to inform product decisions for desktop and mobile.
Data Center Maintenance and Repair Software - Google for Grid Dynamics
At Grid Dynamics, my client was Google. I conducted user research on Google's Data Center Maintenance and Repair Software.
I ran qualitative studies - conducted interviews, Focus Groups, Created and Analyzed Surveys, Provided insights and recommendations based on user data to the broader design and engineering teams to create a product with a seamless user experience for Data Center Technicians.
Rapid Research (Tax and Accounting) - Thomson Reuters
At Reuters, I worked as the lead researcher on the Rapid Research Program where I ran qualitative studies in the Tax and Accounting domain on various product features, workflows, and concepts for quicktime results and decisions to inform in a short period. (Bi-weekly cadence)
USPS.com Website Usability Study - UserWorks, Inc.
While at UserWorks, I conducted a usability study over a period of two months to generate recommendations for the United States Postal Service (USPS) website.
